The Age of the Customer is here.
Professional services organisations must keep pace with the innovations in consumer e-commerce and marketing; their clients expect to be served in their preferred digital channels.
Organisations need new ways to collaborate with their clients, whether to share information or to deliver products and services. Successful firms will deliver a cohesive client journey from initial engagement to final service delivery and follow up.
But security breaches seem to be in the news daily. Organisations must scrutinise cloud collaboration platforms to ensure the protection of their confidential client data. Watch this webinar to find out how to ask the right questions and find the balance between usability and security.