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Steptoe looked towards a software-as-a-service solution to reduce the burden on IT. Their legacy system that had been developed in house was taking up too much time that could have been better spent elsewhere. See how they removed their barriers to service and productivity.
Like many firms, Benesch used to use Sharepoint and a custom-built intranet, but were lacking the complete solution their users wanted. Looking for a high level of usability with fully integrated features, they turned to HighQ to evolve their technology to a whole new level.