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The legal function at HSBC includes approximately 1,300 people spread across 46 countries, so increasing collaboration and the effectiveness of working practices is a top priority.

As is the case with many businesses where people are under multiple pressures, a key challenge is persuading them to share details of their individual work more transparently to make the wider enterprise more productive.

To respond to this pressure, the department needed a new knowledge management strategy and online tool to improve collaboration and encourage a culture of knowledge sharing and continuous learning.


HSBC case study

For more details on this case, download the full report here.

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