This is a short list of our most frequently asked questions. For more information about HighQ and our products and solutions, or if you need technical support, please contact us.

How many products does HighQ have?
What is enterprise collaboration software?
What is SaaS?
Where is HighQ’s data hosted?
What does HighQ do?
How much experience does HighQ have?
Who is HighQ for? Who are your current clients?
How secure is HighQ? How can I be sure my data is safe?
What support do you offer? What customer support is available
How easy is it to get started?
How do I access HighQ’s products?
What kind of files (format/size) can I upload to HighQ’s products?
Do I need a particular computer or device to use HighQ’s products?
Does it matter where my organisation is located?
Where is HighQ located?
Am I eligible for product upgrades?
What browsers are supported by HighQ?
Will I be able to access HighQ from a smartphone/tablet? Is it secure?
How will I be charged?
Does HighQ have any APIs? Is it compatible with other systems that I use?

 

How many products does HighQ have?

HighQ has three core products:

HighQ also offers its own integration tool, HighQ Appliance, which allows for integration with most major document management, client relationship management and billing systems.

What is enterprise collaboration software?

Enterprise collaboration software enables businesses to work collaboratively internally and externally on projects, files and transactions in one secure space.

What is SaaS?

SaaS means Software-as-a-Service. It refers to software that is licensed on a subscription model and centrally hosted in the cloud.

Where is HighQ’s data hosted?

Data is hosted on HighQ’s private cloud stored in secure servers in your choice of locations. We have data centres in UK, US, Germany, UAE, Australia and Offshore. For more information on our data centres see Hosting & Security.

What does HighQ do?

HighQ is a leading provider of secure enterprise collaboration and file sharing software. We provide innovative solutions to some of the world’s leading law firms, banks and corporations. We uniquely combine enterprise-grade technology with the best ideas and user experience from consumer tools to enable you to securely exchange business-critical information.

How much experience does HighQ have?

HighQ was founded in 2001 and we have worked hard to build an exceptional reputation for delivering leading-edge software. We are a privately-owned business and always strive to provide the best service possible to all of our clients. Over time, we have carefully aligned our technology and service with our clients’ needs and have built strong, long-standing relationships with clients who rely on us to deliver to the highest standards.

Who is HighQ for? Who are your current clients?

HighQ’s primary client base is made up of professional services organisations such as law firms and banks. However, due to the diverse nature of our products, they can be applied to multiple industries and departments, ranging from small project-based activities in HR or marketing teams, to huge transactions in the largest corporations. See Use Cases, Case Studies and Our Clients.

How secure is HighQ? How can I be sure my data is safe?

HighQ is ISO/IEC 27001:2013 certified and our dedicated server hardware is located in leading SSAE 16 Type II certified data centres in the UK, US, UAE, Australia, Germany and Jersey. Our data centres are equipped with the highest levels of resilience, connectivity and security to make sure all of the controls and processes are in place to protect your data. Our products are independently penetration tested and we are trusted by many of the world’s leading law firms, financial institutions and corporations to securely host sensitive information for business-critical, time-sensitive transactions. Find out more on Hosting & Security.

What support do you offer? What customer support is available?

We provide 24/7 technical support for our hosted solutions, meaning we are always on hand to solve technical problems should they arise. If you are a client that needs help, contact our technical support team by calling +44 20 7220 5341, by emailing support@highq.com, or by submitting an online query on the HighQ Support desk.

How easy is it to get started?

HighQ’s products are hosted in the cloud, so there are no infrastructure requirements on behalf of your business. Once you’ve got a license you are good to go. Simply log in to the web-based platforms – you don’t need to install anything. There are no costly set-up fees and we’ll handle your data migrations, and set-up takes weeks instead of months. HighQ delivers the benefits of rapid deployment, frequent upgrades, easy scaling with business requirements, a great user experience and no support or maintenance headaches.

How do I access HighQ’s products?

HighQ’s products are web applications so they don’t require installation of any software. Once an instance of HighQ Collaborate, Publisher or Dataroom is purchased and deployed, any users invited into the system can gain access (depending on permissions). Simply log in using your unique login and password on a URL specific to your instance.

What kind of files (format/size) can I upload to HighQ’s products?

HighQ Collaborate, Publisher and Dataroom are compatible with all Microsoft Office files, and image files (incl. Photoshop files). The platforms integrate with several document management systems through the HighQ Appliance.

Do I need a particular computer or device to use HighQ’s products?

As they are web applications, HighQ Collaborate, Publisher and Dataroom can be accessed from all operating systems and devices (including mobile).

Does it matter where my organisation is located?

Logistically no; we have clients the world over. Because of our SaaS model, HighQ can be accessed from anywhere. For this reason, HighQ is perfect for globally dispersed teams who need to collaborate in one central space. If you are concerned with data jurisdiction you can choose between our selection of data centres around the world.

Where is HighQ located?

HighQ has offices in the UK (London), Australia (Sydney), the Netherlands (Amsterdam), Germany (Frankfurt am Main) and USA (New York; Chicago; San Francisco), and a development centre in India (Ahmedabad, Gujarat). See Contact Us for office locations and contact details.

Am I eligible for product upgrades?

All clients will automatically receive product upgrades. The product is constantly evolving and point updates occur several times a year. When we deploy upgrades, we notify clients of any downtime required which is selected for low-traffic periods.

How long does it take to switch over to HighQ?

Depending on how much data you’re migrating, it can take from days to a few weeks to complete the switch. This is much quicker than an enterprise deployment of on-premise solutions such as SharePoint, which can take months.

Can I see a product demonstration?

Absolutely. We welcome requests for demonstrations. Each of our demos is tailored to the needs of the prospective client. Please contact us to request a demo and one of our senior solutions consultants will get in touch to arrange it.

Do I need training? What kind of training will I get?

Most people find HighQ intuitive and easy to use. We do provide training sessions to groups and one-on-one, and we also have a comprehensive knowledge base that should be your first port of call. If you require training, please contact us and one of our solutions specialists will arrange a time.

What browsers are supported by HighQ?

HighQ supports all major browsers. Everything upwards of IE7 is supported, as are the latest two major versions of Chrome and Firefox on Windows and OS X. Safari on OS X is also supported.

Will I be able to access HighQ from a smartphone/tablet? Is it secure?

HighQ is fully mobile responsive and is supported on the following devices:

How will I be charged?

We operate on a monthly per-user pricing model. For pricing information on HighQ Collaborate please visit Pricing. For information on pricing of HighQ’s other products, please contact us.

Does HighQ have any APIs? Is it compatible with other systems that I use?

We provide a range of connectors to other systems of record including Microsoft SharePoint and iManage Work, as well as full Active Directory / LDAP synchronisation, federated Single Sign-On using SAML 2.0, a SQL database connector, XML/RSS connector and much more through our HighQ Appliance product that can be installed inside your network and our integration partners.

HighQ also provides a REST API, available with Collaborate 3.3 and up. Our clients and integration partners can leverage the API to integrate Collaborate with other systems, and create of new connectors and bespoke integrations to facilitate interoperability between systems. We have developed some of our own connectors based on the API such as iManage Work, Active Directory and SharePoint integration.

We encourage others to integrate our system with their own systems or other platforms that they use. We will be opening our developer programme in the coming months where people can add value to our platform and gain access to our ecosystem. If you’re interested in joining our developer community, register your interest here.